Return & Refund Policy

At Aslamtex.com, your satisfaction is important to us. This policy explains how we handle returns and refunds when you shop on our website.

Returns

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, items must meet the following conditions:

• The item must be unused and in the same condition you received it
• The item should be returned in its original packaging whenever possible
• All original accessories, parts, and tags must be included

Items returned in a condition that makes them unsuitable for resale may not be eligible for a refund.

Items That Cannot Be Returned

Certain items are not eligible for return, including:

• Products marked as final sale or non-returnable
• Gift cards
• Personalised or custom-made items where applicable

If you are unsure whether your item is eligible for return, please contact us before sending the product back.

How to Request a Return

To request a return, please contact our support team with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

Email: support@Aslamtex.com
Phone: +44 1474 364899

Once your return request is approved, we will provide instructions on how to return your item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged or defective
• You received the wrong item
• The item was not as described

We recommend using a tracked shipping service when returning items, as we cannot be responsible for items lost or damaged during return transit.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible after receiving your order.

Our team will review the issue and arrange a replacement or refund where appropriate.

Refund Processing

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved:

• The refund will be issued to your original payment method
• Processing times may vary depending on your payment provider
• Please allow several business days for the refund to appear in your account

Exchanges

If you wish to exchange an item for a different product, please contact us first to check product availability.

Late or Missing Refunds

If you have not received your refund after approval:

• Check with your bank or payment provider first
• Contact your payment provider for additional information
• If you still require assistance, please contact our support team

Your Legal Rights

This policy does not affect your statutory rights under UK consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Aslamtex.com
Email: support@Aslamtex.com
Phone: +44 1474 364899
Our Location: 24 High St, Gravesend DA11 0AZ
Opening Hours: Sunday: Closed

Return &amp; Refund Policy